Contact Us

Customer Support Hours

6:00 a.m to 6:00 p.m. Pacific Time
Monday-Friday

Website Support

Please call 1-866-452-1577 during Customer Support hours or fill out the form below for help with any of the following:

Help placing an order
Questions about an existing order
Questions about our website
Cardholder Assistance

Bulk Ordering Support

Please call 1-844-810-6710 during Bulk Ordering Support hours or fill out the form below for help with any of the following:

Questions about our corporate account registration
Help placing a bulk order
Questions about an existing bulk order

Please fill out the form below and press submit.

When trying to reset your password it tells you that an account cannot be found.

If you are receiving a message stating that an account cannot be found, you will need to complete the registration process, creating a account for the site you are trying to access.

You have registered an account in the past but you have forgotten your password, and you have not received the email to reset the password on your account.

The email to reset your password is sent from a generic email address sales.hawkdirect@bhnetwork.com. Please be sure to add this address to your contacts to ensure delivery of the password reset email.

You are not able to confirm your account because you have not received email to confirm registration.

The Email to confirm your account is sent from a generic email address sales.hawkdirect@bhnetwork.com. Please be sure to add this address to your contacts to ensure delivery of the password reset email. To resend the the confirmation email, simply try logging into the website, and the site will automatically resend the confirmation email.

When trying to reset your password it tells you that an account can not be found.

If you are receiving a message stating that a account can not be found, you will need to complete the registration process, creating a account for the site you are trying to access.

You are not able to complete registration because your username is already in use, yet you have not registered in the past, and are a new user.

The issue is that the username you are trying to register with is already in use by another user. In order to register an account, the email address and username must be unique, and cannot be in use by another user. You will need to create a unique username during the registration process.

When you try to register a account you get a error message stating that the account has already been registered. However, when you try to reset your password, it states that a account can not be found.

If we are not able to locate an account within the system. You will need to register as a new user. The issue is that the username you are trying to register with is already in use by another user. In order to register an account, the email address and username must be unique, and cannot be in use by another user. You will need to create a unique username during the registration process.

You have registered an account the past but you have forgotten your password, and you have not received the email to reset the password on your account.

The email to reset your password is sent from a generic email address sales.hawkdirect@bhnetwork.com. Please be sure to add this address to your contacts to ensure delivery of the password reset email.

    When I try and reset my password it tells me that a account can not be found.

    If you are receiving a message stating that a account can not be found, you will need to complete the registration process, creating an account for the page you are trying to access.

    You have registered an account the past but you have forgotten your password, and you have not received the email to reset the password on your account.

    The email to reset your password is sent from a generic email address sales.hawkdirect@bhnetwork.com. Please be sure to add this address to your contacts to ensure delivery of the password reset email.

    Not able to confirm account because you have not received email to confirm registration.

    The email to confirm your account is sent from a generic email address sales.hawkdirect@bhnetwork.com. Please be sure to add this address to your contacts to ensure delivery of the password reset email. To resend the the confirmation email, simple try logging into the website. The site will automatically resend the confirmation email.

    When I try and reset my password it tells me that a account can not be found.

    If you are receiving a message stating that a account can not be found. You will need to complete the registration process, creating a account for the page you are trying to access.

    You have registered an account the past but you have forgotten your password, and you have not received the email to reset the password on your account.

    The Email to reset your password is sent from a generic email address sales.hawkdirect@bhnetwork.com. Please be sure to add this address to your contacts to ensure delivery of the password reset email.

You've indicated you're having an issue printing your eGift. Here are a couple of things you can try to access and print your eGift.

    Make sure you're signed in to your account

    If you don't remember your password you can get it sent to you, by clicking on the "Help" tab at the bottom of this site and then clicking on "Login Help" and entering your e-mail address in the form provided.

    Accessing your eGifts after you're logged in

    Once you've logged in you should see a login area on the site which includes a button that says My Purchases.

    If you click on that, it will take you to the list of Gift Cards you've purchased. You should see the View Voucher link that when clicked on will generate your eGift. You can then print your eGift from there.

What to do if you're still having trouble?

If you're still having trouble finding or printing your eGift, just complete the feedback form below and one of our support representatives will respond to you and assist you in locating your eGift.

    The item is in your cart, but you are unable to check out because the site is telling you that you need to login. However, you are already logged into the website.

    This is more than likely an issue with your cookies in your browser. Have you tried to log out of the website and log back into the site? You may also need to log out and delete your cookies/cache (temporary internet files) and then log back in to the website.

    After deleting your cookies and cache. Please close down your browser, and start a new one. Logging into the website with your email address and password.

    When trying to add a deal to your cart, the deal is not being added. So you are not able to purchase the deal.

    This can be related to your web browser being out of date. We suggest you try updating your browser first to the most current version. Below are links to download the most current versions for most popular browser.

    You may try using a different browser or updating your current browser.

    Firefox: www.getfirefox.net

    Chrome: www.google.com/chrome

    Safari: http://support.apple.com/downloads/#safari

    IE: http://windows.microsoft.com/en-us/internet-explorer/download-ie

    If you are receiving a error message on the secure checkout page stating "We are experiencing technical issues. Timeout API unavailable.”

    Unfortunately, we were not able to process your order at check-out, because the credit card processor was not available at the time you tried to purchase the item. We suggest that you log out of the website and try placing the order again. It can also be related to a firewall that could possible be blocking our secure check-out page.

Sorry you are having trouble! Here are some reasons you could possibly be receiving an error message:

Error Message: Your Password must have 8 characters.

Please be sure that the password being entered is 8 to 20 characters with no special characters (&%$@*) or spaces.

Error Message: For the field labeled 'Email Address' a valid email address is required.

Our system is not recognizing your email address. Please be sure you have entered your email address correctly in both the Email Address and Re-enter Email Address fields.

Not seeing the error message you are receiving? Don’t fret! Just fill out the form below and include the error text (just copy and paste it right in) and we can help!